As a self-service platform, Merchant Portal allows you to refund open banking payment when such need arises. The action can be performed under Payment Detailed view by defining the refund amount and clicking the button REFUND. It is possible to refund only settled payments by making a full or partial amount refund. The defined refund amount can not be bigger than the standing amount. After the refund payment status will be changed from settled to refunded.
NB! Please note that the open banking refund generic flow changes the payment status only in our system, and this does not include real-time transactions (refunds) to the customer.