Merchant Support Questions & Answers When will customer receive a refund? We are capturing all refunds at 23:59 UTC+2, then we are sending information to the issuer bank. If the customer wants to get more information about the refund, he should contact his bank. Last Updated: 2 years ago in Questions & Answers Did this article answer your question? Related Articles Brand and logo guidelines for supported payment methods What is the difference between initial and standing amount? How to change the e-mail address on the payment page? What is Open Banking? What is a processing account? What is EMV 3DS?