Merchant Support Questions & Answers When will customer receive a refund? We are capturing all refunds at 23:59 UTC+2, then we are sending information to the issuer bank. If the customer wants to get more information about the refund, he should contact his bank. Last Updated: 10 months ago in Questions & Answers Did this article answer your question? Related Articles Brand guidelines for MasterCard and VISA What is the difference between initial and standing amount? How to change email address on the payment page? What is Open Banking? What is processing account? What is EMV 3DS?