Merchant Support Questions & Answers Payments are failing because of 3D authentication or are stuck in Abandoned status Make sure that you can make online payments (you have enabled this option in your internet bank) Make sure that you know the authentication method (Smart-ID, SMS, etc.) Make sure that your browser is up to date, and you have a disabled pop-up and ad blockers If customers are using Smart-ID while being abroad, they have to make sure the WiFi connection is good or roaming is enabled If customers are using for authentication SMS code from the bank, they have to make sure that the phone has a connection and they can receive confirmation SMS Last Updated: 10 months ago in Questions & Answers Did this article answer your question? Related Articles Brand guidelines for MasterCard and VISA What is the difference between initial and standing amount? How to change email address on the payment page? What is Open Banking? What is processing account? What is EMV 3DS?